Responsible Gaming at xy999

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. If gambling is no longer fun and starts to feel like a compulsion, it is important to recognise the warning signs early. At xy999, we want to help you identify these signs so you can take action before the situation escalates.

• Do you spend more money on gambling than you originally planned?
• Do you find it difficult to stop gambling once you start?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel irritable or restless when you try to cut down on gambling?
• Has gambling negatively affected your relationships, work, or daily responsibilities?

Remember, seeking help is a sign of strength, not weakness. xy999 fully supports any player who needs to take a step back, and we will never penalise you for doing so.

Tools to Help You Stay in Control

xy999 provides a range of practical tools that put you in charge of your gaming experience. These tools are available directly through your account dashboard or by contacting our support team. All requests are processed promptly and confidentially.

How to Set Deposit Limits

Log in to your xy999 account and head to the Account Settings panel. Under the Responsible Gaming tab, choose Deposit Limits and select your preferred period — daily, weekly, or monthly. Enter the maximum amount in BDT you wish to deposit within that period. Your chosen limit is applied immediately. If you later decide to reduce your limit, the change is instant. If you wish to increase it, a mandatory 7-day review period applies to safeguard against impulsive decisions.

Using the Time-Out Feature

The Time-Out feature lets you pause all gambling activity for a defined cooling-off period without permanently closing your account. Available durations include 24 hours, 3 days, 7 days, 14 days, and 30 days. During a time-out, you cannot place bets, access the casino, or make deposits. Your account balance remains safe, and all pending withdrawals continue to be processed normally. This is ideal for players who simply need a short break to reassess their habits.

Self-Exclusion Programme

If you believe you have a serious problem with gambling, xy999's self-exclusion programme allows you to block access to your account for an extended period ranging from 3 months to permanent closure. To initiate self-exclusion, contact our support team directly via live chat or email your request to [email protected]. All self-exclusion requests are honoured within 24 hours. We also recommend informing other online platforms you use so that the exclusion can be as effective as possible.

Protecting Young People

xy999 is strictly an adult platform for players aged 21 and above. We strongly recommend that all account holders take steps to prevent underage access to their devices and accounts. This includes using device-level parental control software, never sharing your xy999 login credentials with anyone, logging out of your account when not in use, and keeping your password secure and confidential. If you suspect that a minor has accessed your xy999 account, please contact our support team immediately so we can investigate and take appropriate action.

All responsible gaming settings take effect immediately upon confirmation. Increases to limits or the removal of restrictions are subject to a mandatory 7-day cooling-off period to ensure your wellbeing is protected at every stage.

Frequently Asked Questions

How do I set a deposit limit on my xy999 account?

Log in to your xy999 account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap. Changes take effect immediately, and any reduction is applied right away.

What is self-exclusion and how long does it last?

Self-exclusion allows you to voluntarily block access to your xy999 account for a set period. Options range from 30 days to permanent exclusion. During exclusion, all marketing communications are also suspended. To request self-exclusion, contact our support team via live chat or email.

Can minors access xy999?

No. xy999 is strictly for players aged 21 and above. We perform age verification checks during the registration and KYC process. If we suspect an account is operated by someone under 21, the account will be immediately suspended pending investigation.

Who can I contact if gambling is becoming a problem for me?

You can contact xy999's support team 24/7 via live chat for immediate assistance. Additionally, speaking with a trusted family member, friend, or a mental health professional in Bangladesh can provide valuable support. You may also use our self-exclusion tool while you seek additional help.